1. Introduction This is the document that's states the TOS of service 'ZeroTrace | Solutions'. Please read it carefully, as this highlights the policies we stick by. 2. Acceptance of Terms By Continuing with any purchase, on site or in a ticket, you agree to our TOS. 3. Eligibility Anyone is eligible to use our products, as long as means of payment has been legally obtained. 4. Changes to Terms We reserve the right to change our TOS at any time, without notice in forms of an announcement. 5. Account Registration and Security All users, after purchase have a certain threshold we expect them to follow, specifically in terms of saving their own keys, and not leaking or sending them anywhere they shouldn't. All dashboard and discord account details of yours should be kept as private as possible to avoid people acting as you or stealing your account's info. 6. User Conduct Users cannot, but not limited to: Share keys, commit fraud to complete a purchase, try find loopholes in our TOS or attempt to compromise our software in anyway. 7. Prohibited Activities Fraud, harassment, racism, derogatory remarks are prohibited as we strive for professionalism 8. Intellectual Property Rights ZeroTrace LLc. 9. User-Generated Content We will not process any content sent by users other than feedback that we will use to better our products. 10. Privacy We do NOT process ANY of your information, nor is it saved in our servers. The only thing we take is your IP, as well as HWID info, to ensure fair use of our products. 11. Payments, Fees and Refunds. (if applicable) Users may be subject to various fees depending on their respective payment method. In terms of our refund policy, we generally will never refund as our products support ALL systems, but we work on a case-to-case basis, and may offer refunds ONLY at our discretion 12. Third-Party Links and Services We do not take responsibility or reliability for any damage caused by any 3rd party links found inside of our service. 13. Termination and Suspension Accounts and keys subject to key sharing, fraudulent purchases or the sort will be terminated. 14. Disclaimers We cannot guarantee 100%, and neither can any other provider, but our uptime is near close to 100%. 15. Limitation of Liability By using our service, you acknowledge that our product may not work on your system, we are not held liable for this, as its a risk we are informing and letting you know of. 16. Contact Information You can reach out by creating a ticket at: https://discord.com/invite/zts